01Worth is committed to delivering the confirmed unit on the agreed date. In the exceptional cases where a unit becomes unavailable (emergency maintenance, force majeure, or an operational error):
1.1 At Check-In
- We provide an alternative unit of the same or higher category in the same or nearest 01 Worth property, at no extra cost to the guest.
- If the alternative is a lower category and the guest accepts it, the full rate difference is refunded.
- If no offered alternative is accepted, the full amount paid is refunded within 7 business days with no deductions, plus a 10% discount voucher for a future booking.
1.2 During The Stay
- If a unit becomes uninhabitable during the stay (a material fault), we commit to resolving the issue within 4 hours or providing a replacement unit of the same category and rate within a maximum of 24 hours.
- The guest bears no relocation cost, and affected nights are deducted from the invoice if no replacement is provided within the stated window.
1.3 Before Arrival
- If unavailability is known before arrival, we notify the guest immediately via WhatsApp or phone and offer available alternatives or a full refund, at the guest's choice.
