Flexible — cancellation up to 3 days before check-in
Free cancellation — full 100% refund
Force Majeure — with valid proof
70% refund
No-show
Non-refundable
1.2 Monthly & Annual Contracts
3+ days before the contract start date: full refund of advance payments and deposit.
Early exit after the contract starts: requires 30 days written notice; the period stayed is recalculated at the applicable duration tier (monthly instead of annual) and the remaining balance is refunded.
Security deposit: returned within 7 - 14 business days of departure after unit inspection, less any documented damages if applicable.
1.3 Unit Exchange
Guests may request to exchange their unit for another of the same category in the same or any 01 Worth property, once free of charge within the first 3 days of the stay, subject to availability.
Upgrading to a higher category: only the published rate difference applies — no exchange fee.
On monthly and annual contracts, switching within the network remains available at the contracted rate per the contract's switch-within-network clause.
1.4 Refund Method
Refunds are issued to the original payment method (Mada, credit card, bank transfer) within 7-14 business days of approval.
A ZATCA-compliant credit note is issued for every refund.
